Frequently Asked Questions

Find answers to common questions about our auctions, bidding process, consignment, and more. Our FAQ section provides helpful information to ensure you have a smooth experience on our platform.

1. How do I create an account? Creating an account is simple and free. Click on the "Sign Up" button at the top right corner of our website and fill out the registration form. Once completed, you'll receive a confirmation email. Click the link in the email to activate your account.

2. How do I place a bid? To place a bid, you must first be logged into your account. Navigate to the auction catalogue, select the item you're interested in, and enter your bid amount. Click "Place Bid" to confirm. You will be notified if you are the highest bidder or if you've been outbid.

3. What are the payment options? We accept a variety of payment methods including credit cards, PayPal, and bank transfers. Detailed payment instructions will be provided once you win an auction.

4. How do I sell my items through your website? To sell your items, visit the "Sell With Us" section and complete the consignment form. Our team will review your submission and contact you with the next steps. We handle the auction process, from listing to shipping, ensuring your items reach a broad audience of collectors.

5. What fees do you charge for sellers? Our consignment fee structure is competitive and transparent. Fees are based on the final sale price of your items. For detailed information, please visit our "Sell With Us" page or contact our support team.

6. How do I know if I've won an auction? If you win an auction, you will receive an email notification/Telegram message with instructions on how to complete your purchase. You can also check your account dashboard for updates on your bids and winnings.

7. What should I do if I encounter issues with the website? If you experience any technical difficulties or issues while using our website, please contact our customer support team via email or phone. We strive to resolve any problems as quickly as possible.

8. Can I retract a bid once it's placed? No, all bids are final and binding. Please make sure you review your bid amount carefully before confirming. If you have made a genuine mistake, please contact our support team immediately.

9. How are the items shipped? We offer secure shipping options through trusted couriers. Shipping costs and options will be detailed during the checkout process. All items are insured to ensure they arrive safely unless you want to make changes.

10. Do you offer appraisals for philatelic items? Yes, we offer appraisal services for philatelic materials. Contact our team to schedule an appraisal and receive a detailed evaluation of your items' value.

11. What is your return policy? Due to the nature of auctions, all sales are final. However, if an item received does not match its description, please contact us within 7 days of receipt to discuss a resolution.

12. Are the items guaranteed to be genuine? Yes, we guarantee the authenticity of all items listed on our website unless otherwise noted in the item description. If an item is found to be inauthentic, please contact us immediately, and we will address the issue in accordance with our policies.

13. Are the conditions and quality of the items as described? For single lots, we ensure that the condition and quality of the items are exactly as shown in the photos and mentioned in the descriptions. For collection lots, due to the volume of items, we cannot assess the condition of each individual item. However, we provide high-resolution scans to help you evaluate the quality of the items. Please review these scans carefully before placing a bid.

14. Is there a buyer's premium? Yes, a buyer's premium of 10% will be added to the hammer price/final price of all auctioned items. This premium is included in the final invoice you receive after winning an auction.

15. How can I stay informed about upcoming auctions? Subscribe to our newsletter to receive regular updates about upcoming auctions, featured items, and special events. You can also follow us on social media for the latest news and announcements.